Shipping Policy

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πŸ“¦ Shipping Policy β€” VelvetPawsStore

Thank you for shopping with VelvetPawsStore. This Shipping Policy explains how your order is processed, shipped, and delivered.

🚚 Order Processing Time

  • Orders are processed within 1 business days (excluding weekends and holidays).

  • Once your order ships, you will receive a tracking number via email or SMS.

⏱ Estimated Delivery Time

Delivery times may vary depending on the product and your location.
Estimated delivery:

  • Standard Delivery: 3–5 business days

  • No Worldwide Shipping At The Moment.

Delivery times are estimates and may vary due to carrier delays, seasonal demand, or unexpected factors.

πŸ” Tracking Information

  • All orders include tracking.

  • Tracking information may take 2–5 business days to update.

  • If tracking shows no movement for an extended period, please contact us.

πŸ“¦ Multiple Packages

Your items may ship in separate packages depending on supplier location or product availability.
This does not affect your shipping cost.

❗ Lost, Delayed, or Damaged Orders

We offer a free replacement or refund if:

  • Your package is lost in transit

  • Your package has no tracking updates for 30 days

  • Your item arrives damaged

If the carrier marks your package as Delivered but you did not receive it:

  • Contact us within 7 days.

  • We will assist you, but VelvetPawsStore is not responsible for packages stolen after delivery.

❌ Incorrect Address Policy

Please ensure your address is accurate at checkout.
We cannot refund or reship due to:

  • Incorrect address

  • Missing apartment/suite number

  • Customer input errors

If you need to correct your address, contact us within 12 hours of placing your order.

πŸ“ž Contact Us

For any shipping questions, please contact us anytime:

πŸ“§ support@velvetpawsstore.com
⏱ Response Time: 24–48 hours